Reviews

When doing business with Herlong I get the home town, personal feeling of the old days.

Service was excellent!

During the visit to the Service Department for radio issue which had gone on for 2 months, I was expecting a diagnostic test to be performed. Instead, the worker came back into the waiting area after only 10 minutes to inform me the problem was because my antenna was missing. I was charged the full price, $125, for a diagnostic test which they did not have time to perform. After speaking to the Service Manager, he refused to compromise and refund the money. They claimed they had no antenna in stock, but tried one on the truck. My radio did not appear to have been touched b/c my screen was not changed, and it was still on a foreign language. I am only English speaking. This incident led to an instant severe headache, anxiety, and raised blood pressure. I ended up spending the following night in the Emergency Room b/c my symptoms only worsened over the day despite taking medications and resting. After my health event, an employee refunded my money. My son had removed the antenna only one week prior to haul his kayak, and I forgot to put it back on the truck. The problem with the radio did not stop after putting the antenna back on. It was still muting calls, dropping calls, and changing stations even after being put on wifi at home and systems updated by my daughter. By the way, we have previously purchased this truck and my wife's care from this dealership. I passed closer dealerships to go to this one in particular thinking I would get better service.

Travis in service is great to work with

Price is high for oil change

I am always treated with utmost kind and courteous service. When I have service appointment the time is always what I expect. Very prompt.

Very professional staff, excellent facility, family-owned business.

Went in for oil change and asked for team to look at tires to see if they needed replacing. Daughter was told all 4 tires had wire coming from them when in fact only 2 of them needed replacing (2 of the tires were just purchased 10 months ago and only 15k miles driven on them). She prepaid for 4 tires and didn't question the validity of the service centers recommendation. When she told me I took the car to another dealership to confirm what I already knew (only 2 tires needed replacing). Called Herlong back and attempted to discuss. Was told I could get a refund but would have to pay a restocking fee of 10%. I feel this is very unfair since we only needed 2 tires and I am clearly aware that the service manager could have waived this fee, but he insist the tires are bad. I am going back today 4-25-22 and hope I can get a better resolution. If not I will never bring any of my vehicles here for service again.

They changed the battery on my key fob because I told them my door was not opening properly. They gave me an estimate on tires which I will probably need soon. Good service.

Just got oil changed